for more info on the different types.
We continuously switch from online to offline and back. Your customers do this too. As an omnichannel player, you have to be present everywhere at the same time and offer a consistent experience in order to attract and retain new customers. How do you ensure that your marketing channels will strengthen each other?
The world of retail is undergoing two enormous changes. The dividing line between online and offline is blurring. Wherever your customer is located, a large part of his or her time is spent online and then bought in a physical store. In the meantime, we consult our mobile phones before, during and after a shop visit. That's why you have to be present everywhere at all times. In 2019, you want to ensure that customers experience a seamless experience on all channels.
Evoworks develops powerful omnichannel strategies that focus on your customers. It all starts with the right mindset - but how do you ensure that the entire company gets involved? We set company-wide goals to provide a uniform and seamless customer experience, both organisationally and technically. Our omnichannel approach ensures that everyone - from marketing to technology - is on the same page. This is how we create strategies that ensure happy customers.